If you have a problem with your DYNAMIC product

After-sales service

If you have any question, do not hesitate to read our Frequently Asked Questions (FAQ) or contact us directly via e-mail or by phone.

DYNAMIC offers strong and responsive after-sales service, all spare parts are available from

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Spare parts list 2024

F.A.Q Frequently asked questions

All our answers to your questions

WHAT IS THE WARRANTY TIME FOR DYNAMIC PRODUCT?

DYNAMIC warranty applies exclusively in the context of culinary preparations. The warranty period for our mixers, turbo crushers, manual food cutters and the salad spinners (EM98 and E5SC) is 1 year and 5 years for the salad spinners (E10, E20 and E20SC) from the purchase date. The warranty fully covers parts and labor. The warranty implies the replacement of any defective part.
DYNAMIC warranty does not cover damage due to any drop or impact, improper use, connection error or the non-respect of conditions of use prescribed by the user manual.

WHAT PROCEDURE TO FOLLOW IN CASE OF FAILURE OF MY UNIT?

If your device does not work properly or shows anomalies, contact your closest dealer or return it to the following address: SAS DYNAMIC – 518 Rue Léo Baekeland – 85290 MORTAGNE SUR SEVRE.

WHAT ARE THE CLEANING AND MAINTENANCE ADVICES?

Unplug the device before cleaning it. Wipe the body of the equipment with a sponge or a slightly damp cloth, do not use abrasive detergent products nor scouring sponge. Pay attention not to put water inside the device.

WHERE CAN I DOWNLOAD USER MANUALS ?

You can download all our manuals on our after sales website: www.savdynamicmixers.com

WHERE CAN I LEAVE MY EQUIPMENT AT THE END OF ITS POERATIONAL LIFE TIME?

You can bring your electrical device in a sorting center or in a waste disposal center.

OTHER QUESTIONS

Where can I buy spare parts for my equipment?
You will find spare parts for your device with our suppliers or on our e-commerce site www.sav.dynamicmixers.com.

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You’re an end-user, a distributor and you have a question about a DYNAMIC product?
Select the subject relevant to your request from the drop-down list below:

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Votre besoin

You will find your reference product in the section “TECHNICAL DATA” of the products datasheet. For example, the reference for the DYNAMIX DMX 160 is MX050

Where can I find my product reference?

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The information collected on this form is recorded in a file computerized by Dynamic to study your request for information.
They are kept for 3 years and are intended for our sales department. In accordance with the data processing "Computing and freedom", you can exercise your right of access to data concerning you and have them rectified by contacting.

DYNAMIC
518 rue Léo Baekeland - BP 57
85 290 Mortagne s/ Sèvre
France

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